Shifts That Get Cancelled For No Apparent Reason Corrected in MWM/ORS 2.2.0.3.7 (Doc ID 2142978.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.1 to 2.2.0.3.7 [Release 2.2]
Oracle Real-Time Scheduler - Version 2.2.0.3.1 to 2.2.0.3.7 [Release 2.2]
Information in this document applies to any platform.

Symptoms

Occasionally, shifts get cancelled for no apparent reason and seems to happen on the actual day. The cancellation of these shifts forces work to be redistributed among the remaining shifts causing lateness and more importantly causes those shifts to run into shifts for the following day. This in turn causes even more lateness and the whole thing can dangerously spiral.

It seems ORS no longer likes one shift for a resource ending at the same time as the next shift starting. This is a change that has occurred sometime during the 2.2 release. Therefore we needed a minute break between one shift and the next shift. Hence we set up the shift templates to end 1 minute earlier than they would normally.
1st Shift: 06:00 to 12:59
2nd Shift: 13:00 to 17:59
3rd Shift: 18:00 to 23:00

When the auto-complete process completes shifts there are occasions when a shift is completed slightly later than the planned end time. So 1st Shift may finish at 13:01.


Cause

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