Cycle Problems in 10.2.2.0 - Cycle Does Not Complete

(Doc ID 2143113.1)

Last updated on MAY 31, 2016

Applies to:

Oracle Insurance Policy Administration J2EE - Version 10.2.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 10.2.2.0 version, Cycle Issues

Actual Behavior
Facing issue while cycle processing in OIPA 10.2.2.0:
1. OIPA cycle is getting stuck while processing and never completes the status. Once cycle stuck, observed that logs are getting updated for some time
for cycle processing but not seeing any database hit and also there no update on Cycle status for the policies executing at that time.
2. In OIPA cycle some of the transactions are failing as system error but same transactions are getting processed successfully online.
3. Observed that connections are not getting released after cycle processing, may be the result of the problem#1.

Expected Behavior
Cycle should successfully process all activities without any manual intervention

Due to this issue, users cannot successfully run cycle consistently and manual intervention is required.

Cause

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