Error During PCM_OP_AR_BILLINFO_WRITEOFF (Doc ID 2143131.1)

Last updated on JUNE 13, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Goal

While doing write-off, getting below validation error:

pin_mta_worker_opcode: INPUT FList of PCM_OP_AR_BILLINFO_WRITEOFF
# number of field entries allocated 20, used 3
0 PIN_FLD_POID POID [0] 0.0.0.5 /billinfo 319820437012 36
0 PIN_FLD_PROGRAM_NAME STR [0] "XXXX_BULK_WRITE_OFF"
0 PIN_FLD_DESCR STR [0] "Write Off"
D Mon Apr 25 10:56:06 2016 uknp54sr-xxxx xxxx_bulk_write_off:10283 xxxx_bulk_write_off.c:861 1:uknp48sr-xxxx:UnknownProgramName:0:[ACTIVE] ExecuteThread: '15' for queue: 'weblogic.kernel.Default (self-tuning)':12:1461578162:0
pin_mta_worker_opcode: Output FList of PCM_OP_AR_BILLINFO_WRITEOFF
# number of field entries allocated 20, used 3
0 PIN_FLD_POID POID [0] 0.0.0.5 /billinfo 319820437012 36
0 PIN_FLD_RESULT ENUM [0] 0
0 PIN_FLD_DESCR STR [0] "Policy validation error"

Errors in cm.pinlog:
...
W Wed May 4 10:51:44 2016 uknd47sr-xxxx cm_perf:61642 cm_utils.c(140):1856 1:uknd47sr-xxxx:xxxx_bulk_write_off:61635:-161031280:4512:1462355471:3
CM DM->FM opcode PCM_OP_SEARCH, opflags=0x0
# number of field entries allocated 438, used 437
0 PIN_FLD_POID POID [0] 0.0.0.10 /search -1 0
0 PIN_FLD_RESULTS ARRAY [0] allocated 20, used 5
1 PIN_FLD_POID POID [0] 0.0.0.10 /event/delayed/session/telco/gprs/data 1442066937848025817 0
1 PIN_FLD_ACCOUNT_OBJ POID [0] 0.0.0.10 /account 174386284567 0
1 PIN_FLD_BAL_IMPACTS ARRAY [0] allocated 20, used 7
2 PIN_FLD_AMOUNT DECIMAL [0] 0
2 PIN_FLD_PERCENT DECIMAL [0] 0
2 PIN_FLD_QUANTITY DECIMAL [0] 35840
2 PIN_FLD_TAX_CODE STR [0] "P3"
2 PIN_FLD_ITEM_OBJ POID [0] 0.0.0.10 /item/data_usage 262660241161 0
2 PIN_FLD_IMPACT_TYPE ENUM [0] 258
2 PIN_FLD_RESOURCE_ID INT [0] 826
1 PIN_FLD_BAL_IMPACTS ARRAY [1] allocated 20, used 7
2 PIN_FLD_AMOUNT DECIMAL [0] 0
2 PIN_FLD_PERCENT DECIMAL [0] 0
2 PIN_FLD_QUANTITY DECIMAL [0] 0
2 PIN_FLD_TAX_CODE STR [0] "P3"
2 PIN_FLD_ITEM_OBJ POID [0] 0.0.0.10 /item/data_usage 262660241161 0
2 PIN_FLD_IMPACT_TYPE ENUM [0] 4
2 PIN_FLD_RESOURCE_ID INT [0] 826
1 PIN_FLD_BAL_IMPACTS ARRAY [2] allocated 20, used 7
2 PIN_FLD_AMOUNT DECIMAL [0] 0
2 PIN_FLD_PERCENT DECIMAL [0] 0
2 PIN_FLD_QUANTITY DECIMAL [0] 0
2 PIN_FLD_TAX_CODE STR [0] "P3"
2 PIN_FLD_ITEM_OBJ POID [0] 0.0.0.10 /item/data_usage 262660241161 0
2 PIN_FLD_IMPACT_TYPE ENUM [0] 128
2 PIN_FLD_RESOURCE_ID INT [0] 1018056
...
E Wed May 4 10:51:45 2016 uknd47sr-xxxx cm_perf:61642 fm_bill_utils_beid.c:1108 1:uknd47sr-xxxx:xxxx_bulk_write_off:61635:-161031280:4512:1462355471:3
fm_utils_round_amount error
<location=PIN_ERRLOC_PCM:1 class="PIN_ERRCLASS_APPLICATION":4 errno=PIN_ERR_NULL_PTR:39>

<facility=0 msg_id=1001 version=0>
E Wed May 4 10:51:45 2016 uknd47sr-xxxx cm_perf:61642 fm_ar_item_writeoff.c:1828 1:uknd47sr-xxxx:xxxx_bulk_write_off:61635:-161031280:4512:1462355471:3
fm_bill_new_writeoff error
<location=PIN_ERRLOC_PCM:1 class="PIN_ERRCLASS_APPLICATION":4 errno=PIN_ERR_BAD_ARG:4>

<facility=0 msg_id=410 version=0>
E Wed May 4 10:51:45 2016 uknd47sr-xxxx cm_perf:61642 fm_ar_item_writeoff.c:3173 1:uknd47sr-xxxx:xxxx_bulk_write_off:61635:-161031280:4512:1462355471:3
ebuf error
<location=PIN_ERRLOC_PCM:1 class="PIN_ERRCLASS_APPLICATION":4 errno=PIN_ERR_BAD_ARG:4>

<facility=0 msg_id=410 version=0>
E Wed May 4 10:51:45 2016 uknd47sr-xxxx cm_perf:61642 fm_ar_item_writeoff.c:3083 1:uknd47sr-xxxx:xxxx_bulk_write_off:61635:-161031280:4512:1462355471:3
ebuf error
<location=PIN_ERRLOC_PCM:1 class="PIN_ERRCLASS_APPLICATION":4 errno=PIN_ERR_BAD_ARG:4>

<facility=0 msg_id=410 version=0>
E Wed May 4 10:51:45 2016 uknd47sr-xxxx cm_perf:61642 fm_ar_item_writeoff.c:789 1:uknd47sr-xxxx:xxxx_bulk_write_off:61635:-161031280:4512:1462355471:3
op_ar_item_writeoff policy validation error
<location=PIN_ERRLOC_PCM:1 class="PIN_ERRCLASS_APPLICATION":4 errno=PIN_ERR_BAD_ARG:4>

<facility=0 msg_id=410 version=0>
D Wed May 4 10:51:45 2016 uknd47sr-xxxx cm_perf:61642 fm_ar_item_writeoff.c:1063 1:uknd47sr-xxxx:xxxx_bulk_write_off:61635:-161031280:4512:1462355471:3
op_ar_item_writeoff return flisteoff return flist

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms