P6 Team Member iOS Application Not Saving Offline Tasks (Doc ID 2143287.1)

Last updated on JUNE 21, 2016

Applies to:

Primavera P6 Team Member - Version 15.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to save update in Team Member iOS App,
the following error occurs.

ERROR
-----------------------
Currently Offline
The following error(s) occurred during save:Unable to connect to the P6 server. Your changes will be kept locally until the connection is restored. To view them, see Pending items from the main menu.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the Team Member iOS App
2. Leave it idle more than 30 minutess
3. Make some updates in task, then save
4. System displays "Saving updates" message for long time and then display the below message.
======================
Currently Offline
The following error(s) occurred during save:Unable to connect to the P6 server. Your changes will be kept locally until the connection is restored. To view them, see Pending items from the main menu.
====================
However, the pending items option is not coming up.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the pending items

Cause

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