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Unable to View Store Hierarchy in Central Office (Doc ID 2143921.1)

Last updated on MARCH 02, 2019

Applies to:

Oracle Retail Central Office - Version 14.0 and later
Information in this document applies to any platform.


In Oracle Retail Central Office (ORCO) Transaction Tracker, 'Store Hierarchy to search' not displayed if context root is not ‘centraloffice’.



  1. Install Oracle Retail Central Office (ORCO) so that context root is not ‘centraloffice’ (i.e., on  the installer screen "Application Deployment Details" for field "Context Root", supply a value that is not "centraloffice" -- e.g., "centraloffice1403")
  2. Sample data is loaded.

Steps to Reproduce:

  1. Log in to ORCO.
  2. Click on tab "Transaction Tracker".
  3. Note on the page that "Use Hierarchy to search" does not display the store hierarchy. If script debugging is enabled in the IE browser, the following javascript error is shown:
Line: 711
Error: 'tree_tpl' is undefined





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