Project Request Can Not Be Approved Even All Required Fields Colored in Red Are Fulfilled (Doc ID 2143953.1)

Last updated on MARCH 02, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 8.0 and later
Instantis EnterpriseTrack - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

On : Instantis EnterpriseTrack 15.2.1.0 version, Proposals


ACTUAL BEHAVIOR
---------------
Project Request can not be approved even all required fields, colored in red, are fulfilled.
Issue Detail: Even all required fields ,colored in red, have value, it can't be approved in work flow. Status indicator at the top in the page shows like this;
[x] Project Request Team Assignment
[x] Project Team Assignment
[ ] Project Request Details
[x] Project Request Statements and Notes
In order to make "Project Request Details" checked-off and approve this request, we need to set value in Methodology in different section, which is "Project Request Statements and Notes". However, it is difficult for end users to locate Methodology field since "Project Request Statements and Notes" is already checked-off, which means the user doesn't pay attention to that section.


EXPECTED BEHAVIOR
-----------------------
It should be able to approve


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access ET URL
2. Log into ET as issued user
3. Go To Project Request
4. Open issued Project Request
5. Observe issue detail described above is reproduced


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot approve the proposal.

Cause

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