Forms Do Not Open If User Double Clicks On Control Folder In RMS Start Menu (Doc ID 2144771.1)

Last updated on JUNE 06, 2016

Applies to:

Oracle Retail Merchandising System - Version 14.0.2 and later
Information in this document applies to any platform.

Symptoms

When double clicked on the Control folder in RMS Start Menu, the forms/folders in the right hand side do not open when double clicked individually. This issue does not occur when single clicked on Control folder.

Steps to Reproduce:

1. Open RMS application and login to a new session.
2. Double click on “Control” folder.
3. Now double click on any folder/form on right hand side : example supplier screen.
4. Note that the supplier screen does not open at all.
5. Now click on any folder in left hand side, example Buyer.
6. Note that supplier screen opens up now.

 

Cause

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