Duplicate Customers Showing In AMI Customer List (Doc ID 2145187.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.11.0.4 to 1.12.0.3 [Release 1.11 to 1.12]
Oracle Utilities Network Management System - Version 1.11.0.4 to 1.12.0.3 [Release 1.11 to 1.12]
Information in this document applies to any platform.

Symptoms

Duplicate Customers showing in AMI Customer List. The duplicates contained a Request # and Request Date, but did not include a "Requested By".

It seems the auto-ping may have generated these requests and may somehow be causing duplicate rows to show up in the AMI Customer List.
After performing a manual meter ping for the customer, the duplicates immediately go away.

The list should never contain duplicate rows entries.

Cause

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