SMService Failed With "lost connection to protos" Message and Had to Be Restarted (Doc ID 2145188.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.1 to 1.12.0.3 [Release 1.12]
Oracle Network Management for Utilities - DMS - Version 1.12.0.1 to 1.12.0.3 [Release 1.12]
Information in this document applies to any platform.

Symptoms

SMService failed and had to be restarted in production.

ERROR
04/26 22:09:37: **ERROR** (1/14:3912.0) lost connection to protos, isis_state = 80141003

Changes

 No recent changes to the NMS system, Operating System, database or the GIS. No unusual circumstances at the time of the failure.

Cause

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