DIVA Manager is not able to see Tapes Inserted from Another Manager Site (Doc ID 2145351.1)

Last updated on JUNE 24, 2016

Applies to:

Oracle DIVArchive - Version 7.2 and later
Information in this document applies to any platform.

Symptoms

On : 7.2 version, Database

ACTUAL BEHAVIOR
---------------
Site is attempting to insert tapes, and they are not syncing into the DIVA manager

EXPECTED BEHAVIOR
-----------------------
Tapes should appear to manager for use following a sync DB

STEPS
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The issue can be reproduced at will with the following steps:
1. Inserting tape in to the library
2. Attempting to sync the tape list
3. Viewing tapes to validate if barcode is present after the sync

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view tapes they just inserted into DIVA

Cause

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