Performance Issue in Policy Plan Zone (Doc ID 2145800.1)

Last updated on JUNE 06, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB 2.4.0.1.0 version, Performance Issue experienced in Policy Plan Zone UI.

ACTUAL BEHAVIOR
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As the number of Products (Price Items) configured in the application increase, the application response and render time on the Policy Plan screen is impacted adversely, causing performance issues.
The dropdown filter for “Product” field on Policy Plan Portal contributes to this issue. With higher number of Price Items in the system, it takes a long time to load up this page as the dropdown list should fetch all the products.

EXPECTED BEHAVIOR
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There should not be any significant difference loading the values even when the drop down list increases.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to “Customer Information > Policy” and bring up any Policy, then click on the “Plan” tab
2. Increase the number of Price Items by configuring on the system
3. Notice that the time to load the Plan remarkably increases

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users experience a performance issue that creates unnecessary waiting.

Cause

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