Error Message Appears When Trying to Approve a Disputed Credit Memo: 'An error occurred while updating the document header after reversal credit memos are rolled up' (Doc ID 2146111.1)

Last updated on JUNE 10, 2016

Applies to:

Oracle Retail Invoice Matching - Version 14.0.2 to 14.0.4 [Release 14.0]
Information in this document applies to any platform.

Symptoms

The issue described in this document is known to Oracle, and a fix already scheduled for future release.
This article will be updated as official patch information becomes available.


When attempting to approve a disputed Credit Memo cost the following error occurs.


Steps to Reproduce:

  1. Log in to Retail Invoice Matching (ReIM).
  2. Create the debit memo cost only with non-merch cost but no details.
  3. Run the posting. Debit memo cost is posted.
  4. Reverse the debit memo cost.  Credit memo is created in disputed status.
  5. Click approve button; an error occurs.

Cause

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