Error: "File not found in the server. Please contact your administrator." When Attempting to Open an Exported XML Project in P6

(Doc ID 2146877.1)

Last updated on MAY 16, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.5.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.10.0.0 and later
Primavera P6 Professional Project Management - Version 15.2.5.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to open an exported XML project within P6 (Web) or P6 Professional (clicking the Download File link from Job Status screen), the following error occurs:

ERROR
-----------------------
"File not found in the server. Please contact your administrator."

Note: This can occur for either Primavera XML or Microsoft Project XML (MSP XML).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into P6 Web.
  2. Export an XML project (either Primavera P6 XML or MSP XML).
  3. Attempt to open it using the link provided.
  4. Observe Error.

Changes

 

Cause

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