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OSM 7.2.2 Error When Cancelling Order - com.mslv.oms.OMSException: Error loading flow history (Doc ID 2147158.1)

Last updated on APRIL 23, 2021

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 to 7.2.2 [Release 7.2]
Information in this document applies to any platform.

Symptoms

Every time we try to cancel an order we are getting this error:

####<May 28, 2016 11:30:24 AM GMT> <Warning> <oms> <osm_ms01> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <osmAdmin> <BEA1-00BDF9E6DA4174108907> <8117ba88e8882052:-2f7e5e1e:154f71ecfbc:-8000-0000000000000074> <1464435024342> <BEA-000000> <dataaccesslayer.AbstractProxy: SQL Exception 17,410 : java.sql.SQLRecoverableException: No more data to read from socket>
####<May 28, 2016 11:30:24 AM GMT> <Error> <oms> <osm_ms01> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <osmAdmin> <> <8117ba88e8882052:-2f7e5e1e:154f71ecfbc:-8000-0000000000000074> <1464435024353> <BEA-000000> <ws.b: Error processing cancelOrder
com.mslv.oms.OMSException: Error loading flow history.
at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
at oracle.communications.ordermanagement.ws.b.a(Unknown Source)
at oracle.communications.ordermanagement.ws.OrderManagementWSPortImpl.cancelOrder(Unknown Source)
....
Caused By: com.mslv.oms.dataaccesslayer.ProxyException: No more data to read from socketNested Exception: No more data to read from socketNested Exception: java.sql.SQLRecoverableException: No more data to read from socket

In Database alert file, following entry is found
----
Sat May 28 11:13:55 2016
Timed out trying to start process O00F.
Sat May 28 11:30:21 2016
Exception [type: SIGSEGV, SI_KERNEL(general_protection)] [ADDR:0x0] [PC:0x6B57C50, kkpamCheckTransJoin()+318] [flags: 0x0, count: 1]
ORA-07445: exception encountered: core dump [kkpamCheckTransJoin()+318] [SIGSEGV] [ADDR:0x0] [PC:0x6B57C50] [SI_KERNEL(general_protection)] []
Use ADRCI or Support Workbench to package the incident.
See Note 411.1 at My Oracle Support for error and packaging details.
Sat May 28 11:30:23 2016
Dumping diagnostic data in directory=[cdmp_20160528113023], requested by (instance=1, osid=1948), summary=[incident=116217].
Sat May 28 11:30:24 2016
Sweep [inc][116217]: completed
Sweep [inc2][116217]: completed

----
We are running OSM in a database cluster version "Oracle Database 11g Enterprise Release 11.2.0.4.0 - 64bit Production".

We tested with another database version and we do not have errors (Oracle Database 11g Enterprise Release 11.2.0.3.0 - 64bit Production), so we think this could be related with the database.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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