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IWS REQUEST WAS REJECTED. SYSTEM COULD NOT GET USERID FOR '<USER>' USERNAME (Doc ID 2148515.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Symptoms

Inbound Web Service (IWS) Request was rejected.

While invoke the IWS-ATC1Person through Openscript and rejected by Customer Care and Billing (CCB) web service.

ERROR
-----------------------
"The IWS request has been rejected. System could not get userId for '' username".

STEPS TO REPLICATE:
----------------------------
The issue can be reproduced at will with the following steps:
1. While invoke the IWS-ATC1Person through Openscript.
2. Rejected by CCB web service.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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