Changes Are Not Triggering ATOs Intermittently

(Doc ID 2148755.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Agile Product Collaboration - Version 9.3.2.0 and later
Information in this document applies to any platform.

Symptoms

In Agile PLM, some Changes are not triggering an ATO to be generated.

No errors reported.

Steps to Reproduce: 

1. Create a change workflow that auto-promotes from Review to Released status
2. Create an ACS subscriber to be triggered at Released status
3. Create Pre Event PX
4. Take note of the next ATO number
5. Create a change with one Affected Item
6. Advance the change to Review status and assign one reviewer
7. Approve the change and allow it to autopromote to Released status
8. Search for the ATO that should be created for the change
9. No ATO for the change is found and an ATO number is consumed

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms