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Workflow Notification Mailer Is Not Starting: ORA-04031: Unable To Allocate 32 Bytes Of Shared Memory (Doc ID 2149367.1)

Last updated on AUGUST 23, 2018

Applies to:

Oracle Life Sciences Data Hub - Version 2.2.0.5 and later
Information in this document applies to any platform.

Symptoms

SH Workflow Notification Mailer is not working (the end users are not receiving the email). When trying to stop and start the Workflow via a script, hit the following errors:

ORA-06502: PL/SQL: numeric or value error: character string buffer too small
ORA-06512: at "APPS.FND_SVC_COMPONENT", line 1013
ORA-20002: 3825: Error '-24033 - ORA-24033: no recipients for message' encountered during execution of Rule function 'WF_RULE.ERROR_RULE' for event 'oracle.apps.fnd.cp.gsc.SvcComponent.stop' with key 'SVC:06-JUN-16'. FUNCTION_NAME=WF_EVENT_OJMSTEXT_QH.enqueue()
ORA-06512: at line 14

Because it is NOT supported  to stop/start the Workflow services from the command line as summarized in NOTE:743264.1 "How to Stop/Start Workflow Service Containers From Command Line", then, trying to stop/start via Workflow Administrator as follows:




Cause

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In this Document
Symptoms
Cause
Solution
References


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