Control Server Starting Error
(Doc ID 2149518.1)
Last updated on FEBRUARY 04, 2024
Applies to:
Oracle Communications ASAP - Version 7.0.2 and laterInformation in this document applies to any platform.
Symptoms
The Customer is receiving the following error while trying to bring the ASAP Control server up :
Jun 13 16:11:11 2016: Error - ORA-12154: TNS:could not resolve the connect identifier specified errcode[12154]
Jun 13 16:11:11 2016: Fatal Error in retrieving initial secure data due to invalid ctrlSCMS/CtrlPassword login information
- The customer had already updated the tnsnames.ora entry .
$cat tnsnames.ora
ASAPPROD = (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST =XXXX)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = ASAPPROD)))
- The following is the telnet Database IP status
$telnet xxxx 1521
Trying...
Connected to xxxx.
Escape character is '^]'.
Connection closed by foreign host.
Can connect to sqlplus from Unix Server.
$sqlplus ctrlscms/ctrlscms@ASAPPROD
SQL*Plus: Release 11.2.0.1.0 Production on Tue Jun 14 09:01:07 2016
Copyright (c) 1982, 2009, Oracle. All rights reserved.
Connected to:
Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 - 64bit Production
With the Partitioning, Automatic Storage Management, OLAP, Data Mining
and Real Application Testing options
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |