Control Server Starting Error (Doc ID 2149518.1)

Last updated on JUNE 20, 2016

Applies to:

Oracle Communications ASAP - Version 7.0.2 and later
Information in this document applies to any platform.

Symptoms

The Customer is receiving the following error while trying to bring the ASAP Control server up :


Jun 13 16:11:11 2016: Error - ORA-12154: TNS:could not resolve the connect identifier specified errcode[12154]
Jun 13 16:11:11 2016: Fatal Error in retrieving initial secure data due to invalid ctrlSCMS/CtrlPassword login information

 


$cat tnsnames.ora
ASAPPROD = (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST =XXXX)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = ASAPPROD)))


$telnet xxxx 1521
Trying...
Connected to xxxx.
Escape character is '^]'.
Connection closed by foreign host.

Can connect to sqlplus from Unix Server.

$sqlplus ctrlscms/ctrlscms@ASAPPROD

SQL*Plus: Release 11.2.0.1.0 Production on Tue Jun 14 09:01:07 2016

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Connected to:
Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 - 64bit Production
With the Partitioning, Automatic Storage Management, OLAP, Data Mining
and Real Application Testing options

Cause

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