Control Server Starting Error

(Doc ID 2149518.1)

Last updated on JUNE 20, 2016

Applies to:

Oracle Communications ASAP - Version 7.0.2 and later
Information in this document applies to any platform.


The Customer is receiving the following error while trying to bring the ASAP Control server up :

Jun 13 16:11:11 2016: Error - ORA-12154: TNS:could not resolve the connect identifier specified errcode[12154]
Jun 13 16:11:11 2016: Fatal Error in retrieving initial secure data due to invalid ctrlSCMS/CtrlPassword login information


$cat tnsnames.ora

$telnet xxxx 1521
Connected to xxxx.
Escape character is '^]'.
Connection closed by foreign host.

Can connect to sqlplus from Unix Server.

$sqlplus ctrlscms/ctrlscms@ASAPPROD

SQL*Plus: Release Production on Tue Jun 14 09:01:07 2016

Copyright (c) 1982, 2009, Oracle. All rights reserved.

Connected to:
Oracle Database 11g Enterprise Edition Release - 64bit Production
With the Partitioning, Automatic Storage Management, OLAP, Data Mining
and Real Application Testing options


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