CustomerUpdater Failed to Process ProductPurchaseEvent Event (Doc ID 2149644.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.2.0.7.0 to 11.3.0.0.0 [Release 11.2.0 to 11.3.0]
Information in this document applies to any platform.

Symptoms

On : 11.2.0.7.0 version, Customer data management

While purchasing products, some of the ProductPurchaseEvent updates were processed OK by the customerUpdater, and some failed on:

 
STEPS
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The issue can be reproduced at will with the following steps:
1. create an account - backdated to Apr 1
2. add the account to a billing hierarchy
3. create an sms service - backdated to Apr 1
4. create an account ERA profile
5. set MSISDN and IMSI on the service - backdated to Apr 1
6. update the account ERA profile
7. purchase an account level product - backdated to Apr 1
8. purchase a service level product - backdated to Apr 1 - fails in customerUpdater

Changes

 

Cause

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