Site Appears Unresponsive and Application Server Logs Have Repetitive ContainerJspExceptions Followed by StackOverflowError

(Doc ID 2150502.1)

Last updated on JUNE 22, 2016

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.1 and later
Information in this document applies to any platform.

Symptoms

The application front-end appears unresponsive.

Portions of the content do not load, or the page appears to hang indefinitely.

Within the application server log, a repetitive ContainerJspException is logged until it causes a StackOverflowError:

Changes

 Recently, business users have been creating new content collections to fill page slots, or have reconfigured a particular content slot to point toward a different content collection.

Cause

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