PricingExtract.xml Does Not Show Arabic Descriptions for Promotions (Doc ID 2150743.1)

Last updated on APRIL 14, 2017

Applies to:

Oracle Retail Price Management - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

Arabic description is showing perfectly in the application and in RPM_PROMO table, as well.  However, in the PricingExtract.xml file, the descriptions show as "????"....
 
Steps to Reproduce:

  1. Create a promotion in Retail Price Management (RPM) with Arabic description.
  2. Run the RPMtoORPOSPublishBatch.sh and RPMtoORPOSPublishExport.sh batch jobs to generate PricingExtract_storeid.xml file.
  3. Observe that the promotion description and name are coming up as "?????"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms