When opening the RDC Login page a spinning clock loading page appears

(Doc ID 2151917.1)

Last updated on JUNE 22, 2016

Applies to:

Oracle Clinical - Version 5.0.0 to 5.1.0 [Release 5.0.0 to 5.1]
Oracle Clinical Remote Data Capture Option - Version 5.0.0 to 5.1.0 [Release 5.0.0 to 5.1]
Information in this document applies to any platform.

Symptoms

After deployment of Patch 5.0.1.8 , below issue can occur:


When some users(not role or user specific) are loading the RDC Onsite login page instead it is showing the spinning clock loading page like in the below screenshot:

 


   


It has been observed that issue occurs only after applying patch 5.0.1.8 when accessing RDC Onsite bookmarked login URL prior to applying patch 5.0.1.8 (eg: when using RDC Onsite bookmarked URL from 5.0.1.7 patch)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms