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Scheduled Reports and E-Mail Notifications Are Not Being Received by Users E-Mail Accounts in Instantis EnterpriseTrack (Doc ID 2152049.1)

Last updated on JULY 13, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 8.7 and later
Instantis EnterpriseTrack - Version 8.7 and later
Information in this document applies to any platform.

Symptoms

Users are not receiving Scheduled Reports through their e-mail, or other e-mail notifications that have been set up and enabled.

Changes

Possibility of implementation of spoofing prevention measures on email domain servers can stop all notifications, if settings for email  "General Email Defaults" are set to the exact email domain server where the emails are processed.

Cause

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