[1078] No Users Found Error in User - User Group Map Screen in OFSAA 8.0.1.x with LDAP Setup

(Doc ID 2152635.1)

Last updated on DECEMBER 15, 2017

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 8.0.1 to 8.0.1 [Release 8]
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)

Symptoms

In Oracle Financial Services Analytical Applications (OFSAA) 8.0.1 infrastructure, in an environment with LDAP enabled, when you go to Identity Management and try to open the 'User - User Group Map' screen, you get the following error:

[1078] No Users Found

Example:



Additionally, the following error exists in the SMSService.log from $FIC_APP_HOME/common/FICServer/logs:

[UMMLOG] Apr 18,16 23:13:18 : [SMSUSERHANDLER]Exception
java.lang.NullPointerException
        at com.iflex.fic.ficserver.services.sms.cssms.service.handlers.SMSUserHandler.getAllUsers(SMSUserHandler.java:5268)
        at com.iflex.fic.ficserver.services.sms.CSSMSServices.getAllUsers(CSSMSServices.java:1057)
        at com.iflex.fic.ficserver.services.sms.SMSServiceProvider.handleRequest(SMSServiceProvider.java:1459)
        at com.iflex.fic.newservice.ServiceProxy.invokeService(ServiceProxy.java:184)
        at com.iflex.fic.newservice.NewServiceMaster.provideService(NewServiceMaster.java:211)
        at com.iflex.fic.newservice.DynamicServiceManager.provideService(DynamicServiceManager.java:297)
        at com.iflex.fic.ficserver.JavaRequestHandler.handleRequest(JavaRequestHandler.java:546)
        at com.iflex.fic.ficserver.JavaSocketConnection.run(JavaSocketConnection.java:201)


Authorized users do exist in the environment and are listed in the "config" table CSSMS_USR_PROFILE table.

The error prevents you from mapping the users to User Groups needed to assign them required privileges.

Cause

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