CONTRACT Button In The Left Navigation Section Disappears After Clicking COMMENTS On ClientScreen (Doc ID 2152931.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Insurance Policy Administration J2EE - Version 10.2.0.20 and later
Information in this document applies to any platform.

Symptoms

On : 10.2.0.20 version, General

ACTUAL BEHAVIOR
---------------
CONTRACT button in the left navigation section disappears after clicking COMMENTS on ClientScreen Once you navigate to the clients comment screen the Contract button disappears from the left navigation. This can cannot be controlled by a security setting within the Palette.

 

EXPECTED BEHAVIOR
-----------------------
CONTRACT button in the left navigation section should not disappear.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open a contract.
2. Go to the Roles screen to view all of the roles on that policy.
3. Right-click on the Owner and select "Go To Client."
4. Once the Client screen loads for the client you selected, you should see "CONTRACT" as the top option in the left navigation section.
5. Click on "COMMENTS" in the left navigation.
6. The "CONTRACT" option disappears from the navigation.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the CONTRACT button.

Cause

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