Error: "Event Code: PRMDB-3682-A Message: PRM DBAccess Error: SQL State: 1, SQL Error Code: 8630" When Logging in to P6 Professional

(Doc ID 2154010.1)

Last updated on JULY 12, 2016

Applies to:

Primavera P6 Professional Project Management - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into P6 Professional, the following error occurs:

ERROR
-----------------------
Type: EprmDBSQLExecutionFailure
Event Code: PRMDB-3682-A
Message:
  PRM DBAccess Error: SQL State: 1, SQL Error Code: 8630,
  Level: 16, Procedure: , Line: 9
  Internal Query Processor Error: The query processor
  encountered an unexpected error during execution
  (HRESULT = 0x80040e19).


STEPS TO DUPLICATE
-----------------------
The issue can be reproduced at will with the following steps:

  1. Launch P6 Professional.
  2. Input username and password then click OK.
  3. Observe the noted error message.

Cause

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