Error: "An Error Occurred While Processing Your Request" When Browsing to My Preferences, View Tab in P6 (Web)

(Doc ID 2154110.1)

Last updated on JULY 27, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Primavera P6 Enterprise Project Portfolio Management - Version and later
Information in this document applies to any platform.


After selecting the "View" tab from the "My Preferences" page in P6, the following error occurs:

"An error occurred while processing your request"

The issue can be reproduced at will with the following steps:

  1. Login to P6
  2. Select Administer, My Preferences
  3. Select View tab
  4. Note the reported error which occurs



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms