Error: "An Error Occurred While Processing Your Request" When Browsing to My Preferences, View Tab in P6 (Web) (Doc ID 2154110.1)

Last updated on JULY 27, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

After selecting the "View" tab from the "My Preferences" page in P6, the following error occurs:

ERROR
--------
"An error occurred while processing your request"


STEPS
-------
The issue can be reproduced at will with the following steps:

  1. Login to P6
  2. Select Administer, My Preferences
  3. Select View tab
  4. Note the reported error which occurs

 

Cause

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