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Effective Dated Account-Person Relationship (Doc ID 2154146.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB 2.4.0.0.0 version, CI - Customer Information:
There is no effective date to show current effective dated relationship with person.

ACTUAL BEHAVIOR
-------------------------
Effective dated Account-Person Relationship:
RMB Account UI doesn't allow user to store effective dated account-person relationship.

EXPECTED BEHAVIOR
----------------------------
Effective Date should be available for such scenario

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Main Menu --> Customer Information --> Account
2. Search or create new account
3. Go to Person tab

BUSINESS IMPACT
-----------------------
It is high impact for business. RMB is sending all letter, invoice and other communication to incorrect person as they are not effective dated.
All users are affected.

Workaround: There is no workaround currently. Customer has to create separate table to store effective dated relationship.

Cause

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In this Document
Symptoms
Cause
Solution
References


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