SOM/MDM Hyperlink For Device Inside Of CCB SP Portal Not Working (Doc ID 2154734.1)

Last updated on JUNE 28, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.0.0 to 2.5.0.1.0 [Release 2.5]
Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Meter Data Management - Version 3.1.1 to 12.1.0.0.0 [Release 3.1 to 12.1]
Information in this document applies to any platform.

Symptoms

In a SOM enabled CCB-MDM environment, Service Point > SP Portal Tab > Device hyperlink generates an error, instead of navigating to Device in MDM.  The same issue can be seen from Field Activity > Go To Appointment context menu.  In this case, Go To Appointment should navigate to MDM if the FA is SOM managed. 

Cause

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