No Records Are Returned on a Record Search Even Though Search Term is Present in Records Properties (Doc ID 2158125.1)

Last updated on JULY 06, 2016

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When performing record searches, users search for a specific keyword but find no records returned.
The keyword is indexed as part of the records properties, and those properties are configured to be searchable.

ex: User searches on term 'Campaign', 0 records found.
      User searches on '*Campaign' , x records found.

In this example the word 'Campaign' appears on records with the property endeca.document.text, and the endeca.document.text property is configured to be searchable on a search interface.

Cause

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