<ARG> Summary Reports Incorrectly Updated While Performing a Line Item Delete at the Time of Return (Doc ID 2158425.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.4 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS), while performing a line item delete during a Return Transaction, there is discrepancy observed in the <ARG> Summary Reports.

Steps to Reproduce:

1. Login to ORPOS.
2. Scan any 3 items: (Ex:1234 ($10.00), 4321 ($50.95) and 909 ($60.00)).
3. Observe a discount $5.00 is applied on the item 1234.
4. Click on "Tender F6" >> "Cash F2" and complete the transaction.
5. Now Login to "Admin. F4" >> "Manager F5" >> "Reports F2" >> "Summary F2".
6. Select Type:Till, Enter Till number(Ex:129) and click on "Print F2" (i.e Till Summary Report is printed).
7. Select Type:Register, Enter Register number(Ex:129) and click on "Print F2" (i.e Register Summary Report is printed).
8. Select Type:Store and click on "Print F2" (i.e Store Summary Report is printed).

Observation: Notice the 'Line Item Delete' value under "Statistical Summary" section for all Reports printed correctly.
Line Item Delete 5.00 # in the Till Summary Report.
Line Item Delete 5.00 # in the Register Summary Report.
Line Item Delete 5.00 # in the Store Summary Report.

 9. Login to ORPOS.
10. Scan 3 items (Ex:1234 ($10.00), 4321 ($50.95) and 909 ($60.00)).
11. Click on "Tender F6" >> "Cash F2" and complete the transaction.
12. Now Return the above completed sale transaction.
13. Select 1234 and 909 items to return.
14. Give the reason code for both the items.
15. Now on sale screen delete item 909 with amount 60.
16. Click on "Tender F6" >> "Cash F2" and complete the transaction.
17. Now execute the Steps 6-8 in order to print Till, Register and Store Reports.

Observation: Notice the below difference for "Line Item Delete" value under "Statistical Summary" section for below Reports.
Line Item Delete 65.00 # in the Till Summary Report.
Line Item Delete (55.00) # in the Register Summary Report.
Line Item Delete (55.00) # in the Store Summary Report.

Changes

 

Cause

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