BILLING Job Performance Issue: Performance Deteriorates as the Volume of the Data Increases (Doc ID 2158650.1)

Last updated on JULY 12, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB 2.4.0.1.0 version, BI - Billing:

BILLING batch run is taking a significant longer time. This is a Performance related concern.

Actual Behavior:
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Recently, the BILLING job in the Production Environment started to take a long time although the volume of the data is not that high. Job is run in 8 parallel threads and all other jobs in the schedule are completed within expected time windows.

In the most recent scenario, it took the BILLING job more than 3 hours to create around 740 bills in the production environment, causing the business miss their SLAs.
Concern is that the problem will deteriorate as the volume of the data increases.

It is also observed that the Recurring Billable Charge Bill Segment Creation algorithm is being executed repetitively for each Billable Charge. For instance, in the sample BILLING job log BILLING.20160511nnnnnn.nnnn.THD3.stdout from the client Production Environment attached to this SR, this Recurring Billable Charge BSEG Creation Algorithm is called 140 times for the same Billable Charge ID:

[CobolThread 716] INFO (com.splwg.ccb.domain.billing.algorithms.RecurringBillableChargeBillSegmentCreation_Impl) Billable charge ID:- nnnnnnnnnnnn

Expected Behavior:
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The batch job should not take such a long period. If there is any issue, it should error out.

ERROR
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There is no error, just the process takes significant amount of time to complete even for small data size.

BUSINESS IMPACT
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The issue has the following business impact:
This performance issue in billing is causing the client to miss their SLA therefore adversely impacting the business continuity.
So the concern is if the data increases, the performance will be hit further which will affect other operations.

Changes

Data increases.

Cause

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