CRF Pages in RDC 4.6.x Takeing Too Long to Open (Doc ID 2158715.1)

Last updated on JULY 07, 2016

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.6.0 and later
Information in this document applies to any platform.

Symptoms

The performance when logging into RDC Onsite is acceptable however, opening the first CRF page takes considerably more time that it should.

From the application server, a TNSPING is also taking 3 minutes or longer to return and when it does return the value is 20ms or less.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms