Unable To Open Circuits From RID Task - Service Request Connections window (Doc ID 2159005.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT

Unable to open 4 circuits from RID task on EWO order <ORDER NBR>. Receive error message for all 4 circuits.

EXPECTED BEHAVIOR

Users should be able to open circuits listed in the RID task.

STEPS

The issue can be reproduced with the following steps:

1. Open EWO order <ORDER NBR> - open RID task

2. Try opening any of these circuits:
  • <CIRCUIT NBR 1>
  • <CIRCUIT NBR 2>
  • <CIRCUIT NBR 3>
  • <CIRCUIT NBR 4>

3. Application throws the following message for 4 circuits
___________________________________________________________________________
Design Issues - <CIRCUIT>
Order Number: <ORDER NBR> Request Activity: N - New Installation
Due Date: 02/12/2016 Supp Type:

Select an Issue from which to create the new design or select Create to create one from scratch
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<EMPTY LIST OF ISSUES>

[Create From] [ * ] [Preview] [Cancel]              * for Create New
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4. Clicking the Group Assign link throws the following error message:

You have selected a circuit that contains no base DLR information for the order you are designing.
You must design the base circuit for this order before continuing with the Group Assignment process.

Design Issue Order Number
===========================================================
<CIRCUIT NBR 1>#20 current <ORDER NBR>
<CIRCUIT NBR 2>#20 current <ORDER NBR>
<CIRCUIT NBR 3>#20 current <ORDER NBR>
<CIRCUIT NBR 4>#20 current <ORDER NBR>