Unable To Open Circuits From RID Task - Service Request Connections window (Doc ID 2159005.1)

Last updated on FEBRUARY 03, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT

Unable to open ckts from RID task (order 4163XX)

I’m unable to open the 4 ckts on regroom order 4163XX. I open the RID task, but when I try to open the ckts from there I get a msg for all 4 ckts.

EXPECTED BEHAVIOR

Users should be able to open circuits listed in the RID task.

STEPS

The issue can be reproduced with the following steps:

1. Open EWO order 4163XX - open RID task

2. Try opening any of these circuits:
  • 101 /T1 /ANCRXXBZCRR/ANGNYYABQRR
  • 102 /T1 /ANCRXXBZCRR/ANGNYYABQRR
  • 103 /T1 /ANCRXXBZCRR/ANGNYYABQRR
  • 104 /T1 /ANCRXXBZCRR/ANGNYYABQRR

3. MSS throws the following message for any of the 4 circuits
___________________________________________________________________________
Design Issues - 101 /T1 /ANCRXXBZCRR/ANGNYYABQRR
Order Number: 4163XX Request Activity: N - New Installation
Due Date: 02/12/2016 Supp Type:

Select an Issue from which to create the new design or select Create to create one from scratch
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
< empty list of issues >


[Create From] [ * ] [Preview] [Cancel]              * for Create New
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

4. When the user tried to click on the Group Assign link above she received the following error message:

You have selected a circuit that contains no base DLR information for the order you are designing.
You must design the base circuit for this order before continuing with the Group Assignment process.

Design Issue Order Number
===========================================================
  101 /T1 /ANCRXXBZCRR/ANGNYYABQRR#20 current 395242
  102 /T1 /ANCRXXBZCRR/ANGNYYABQRR#20 current 395242
  103 /T1 /ANCRXXBZCRR/ANGNYYABQRR#20 current 395242
  104 /T1 /ANCRXXBZCRR/ANGNYYABQRR#20 current 395242

BUSINESS IMPACT

Users are unable to process EWO order 413XX.


Changes

 

Cause

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