Form Images Not Displaying In WAM

(Doc ID 2159819.1)

Last updated on JULY 25, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version 1.9.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 1.9.1.2 version, Systemwide

When attempting to go into any module,
the following error occurs.

ERROR
-----------------------
There is actually no errors - but the Icons are not available


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to WAM
2. Launch Forms - any Form
3. Check the SAVE, NEW, etc Icons -- they do not appear properly

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the icons.

Cause

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