"Unexpected Error" Occurs When User Accesses Hourly Productivity Report in Back Office Installed in nl_NL, fr_FR Locale (Doc ID 2159854.1)

Last updated on APRIL 14, 2017

Applies to:

Oracle Retail Back Office - Version 13.4 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Back Office (ORBO) with default locale as nl_NL/fr_FR, an "Unexpected Error" occurs while trying to check Hourly Productivity Report. This happens after the patch referenced in <Document 2083475.1> is applied.


Steps to Reproduce:

  Pre-requisite:  VAT is enabled in Oracle Retail Point of Service (ORPOS) and ORBO during deployment.

  1. Ensure Back Office (ORBO) has default locale as nl_NL/fr_FR.
  2. Perform some sale transactions in Point of Service (ORPOS). 
  3. Log in to ORBO application.
  4. Run post processor.
  5. Click on Reports > Hourly Productivity Report.
  6. Application throws Unexpected Exception.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms