Having Multiple Receive Processes for E2B Auto Accept Services Means Initial and Follow-up are Creating Separate Cases in the System (Doc ID 2160378.1)

Last updated on JULY 13, 2023

Applies to:

Goal

If the ESM Setting for Receive Process is set to a value for example of '2' per

http://docs.oracle.com/cd/E60959_01/doc.80/e54659/config.htm#sthref22

1. The Argus Safety AG Service Process 'Auto Accept E2B Reports Process' can work on a queue to support running multiple of the same processes configured concurrently on the same database.
a. There are no UI Changes for this requirement.
2. The ESM Service supports running multiple E2B Receive processes on a single or multiple boxes against the same database for importing E2B Reports concurrently.
a. There is a field labeled 'Receive Process' in the ESM Mapping utility to allow the user to specify the number of E2B receive processes.
i. Field shall allow numeric values of 1 to 5.
ii. Default is 1.

When users drop for example both initial and follow-up xmls for the same case/companynumb into the ESM/IN folder, if auto-accept is enabled for the agency and receive processes = 2, these two files are processed in parallel
by each of the receive processes, and this results in two separate cases being auto-accepted by the system, rather than initial / follow-up reports.

However if the files are dropped in at different time points, or if only one of the receive process picks up both initial and followup files it is correctly processed.

Solution

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