Export Item With Attachment Fails After Reinstall (Doc ID 2160591.1)

Last updated on NOVEMBER 19, 2016

Applies to:

Oracle Agile Product Collaboration - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

Can't export attachments

UI Error: An error occurred during export. 

Error: java.lang.NullPointerException

Server log:
java.lang.NullPointerException
java.lang.NullPointerException
at com.agile.webfs.client.ContentServiceHelper.handleCheckoutResponse(ContentServiceHelper.java:967)
at com.agile.webfs.client.ContentServiceHelper.checkOut(ContentServiceHelper.java:561)
at com.agile.webfs.client.AgileContentService.checkOut(AgileContentService.java:525)
at com.agile.extract.server.ExtractService.zipAttachments(ExtractService.java:766)
at com.agile.extract.server.ExtractService.createZipFile(ExtractService.java:680)
at com.agile.extract.server.ExtractService.packPackage(ExtractService.java:669)
at com.agile.extract.server.ExtractService.extract(ExtractService.java:338)
at com.agile.extract.server.ExtractSessionBean.extractAXML(ExtractSessionBean.java:130)
at com.agile.extract.server.ExtractSessionBean.extractAXML(ExtractSessionBean.java:122)
at com.agile.extract.server.ExtractSessionBean_acf5e1_EOImpl.__WL_invoke(Unknown Source)
at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:32)
at com.agile.extract.server.ExtractSessionBean_acf5e1_EOImpl.extractAXML(Unknown Source)
at com.agile.ui.pcm.lookup.ExportTask$1.run(ExportTask.java:111)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.security.Security.runAs(Security.java:41)
at com.agile.admin.vendor.weblogic.WeblogicServerAdapter.doAs(WeblogicServerAdapter.java:240)
at com.agile.ui.pcm.lookup.ExportTask.performTask(ExportTask.java:152)
at com.agile.ui.pcm.common.BackgroundTask.run(BackgroundTask.java:38)

stdout log error
ActivityBean | getPrimaryServerURL =http://AMUSSANWK81001.alereinc.com:8080/Filemgr/services/FileServer
Error: Wrong Keystore password

java.security.InvalidKeyException: No installed provider supports this key: (null)
at javax.crypto.Cipher.chooseProvider(Cipher.java:878)
at javax.crypto.Cipher.init(Cipher.java:1213)
at javax.crypto.Cipher.init(Cipher.java:1153)
at com.agile.util.crypto.ContainerCryptoUtil.decrypt(ContainerCryptoUtil.java:273)
at com.agile.admin.security.weblogic.WLSLoginModule.login(WLSLoginModule.java:193)
at com.bea.common.security.internal.service.LoginModuleWrapper$1.run(LoginModuleWrapper.java:110)
at java.security.AccessController.doPrivileged(Native Method)
at com.bea.common.security.internal.service.LoginModuleWrapper.login(LoginModuleWrapper.java:106)
at sun.reflect.GeneratedMethodAccessor262.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at javax.security.auth.login.LoginContext.invoke(LoginContext.java:784)
at javax.security.auth.login.LoginContext.access$000(LoginContext.java:203)
at javax.security.auth.login.LoginContext$4.run(LoginContext.java:698)
at javax.security.auth.login.LoginContext$4.run(LoginContext.java:696)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.login.LoginContext.invokePriv(LoginContext.java:695)
at javax.security.auth.login.LoginContext.login(LoginContext.java:594)
at com.bea.common.security.internal.service.JAASLoginServiceImpl.login(JAASLoginServiceImpl.java:113)
at sun.reflect.GeneratedMethodAccessor260.invoke(Unknown Source)

FACTs:

Can Get /view files

Can export data

Steps to reproduce:
1. login web client
2. export a attachment




Changes

Reinstall Agile and Agile components. 

Cause

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