Error: "Password Must Contain System Requirements..." When Creating a New Password (Doc ID 2161598.1)

Last updated on JULY 25, 2016

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 15.1.0.0 and later
Instantis EnterpriseTrack - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When a user is resetting their EnterpriseTrack password the system asks for Old password and New Password. If the user does not load a password with the correct minimum criteria, it displays an error message. The message displayed indicates what minimum information needed.

ERROR
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Password must contain system requirements such as  one upper case character and/ or one non-alphanumeric character and/ or one special character.

STEPS
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The issue can be reproduced at will with the following steps:
1. Enter password that does not meet the  condition
2. Error message is displayed
3. To be accepted, the new password must meet system requirements

Changes

 

Cause

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