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PIN_ERR_TRANS_ALREADY_OPEN Error Raised on Calling PCM_OP_CUST_CREATE_CUSTOMER if Disable_pcm_mempool=1 (Doc ID 2162195.1)

Last updated on OCTOBER 13, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On : 7.5.0.15.0 version, Subscription Management

Opcode PCM_OP_CUST_CREATE_CUSTOMER fails with error PIN_ERR_TRANS_ALREADY_OPEN if disable_pcm_mempool parameter is set to 1 in CM pin.conf, as below.

- - disable_pcm_mempool 1

Using exactly the same flist works if disable_pcm_mempool is set to 0 (default).

The cm.pinlog shows the error like below:

E Wed Aug 10 10:25:41 2016  hostname.com  cm:1740  cm_child.c(132):5262 2:hostname.com:testnap:1738:-138844464:51:1470839141:1:root.0.0.0.1:::
      bad cm_change_dm_connection, new db=157456040(0.0.98.168), current db=1(0.0.0.1), err=37(PIN_ERR_TRANS_ALREADY_OPEN), errno=11(Resource temporarily unavailable)

That DB string (0.0.98.168) is not something have been configured, and the string is random.  It seems like the DB string gets corrupted during processing.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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