Spinning Cursor When Opening the Viewer (NMS Version 1.11.0.4.x) (Doc ID 2162780.1)

Last updated on JULY 20, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.11.0.4 to 1.11.0.4 [Release 1.11]
Oracle Network Management for Utilities - DMS - Version 1.11.0.4 to 1.11.0.4 [Release 1.11]
Information in this document applies to any platform.

Symptoms

Web Workspace stopped responding for all users, and a stack dump reported the following:

"[STUCK] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'" waiting for lock com.splwg.oms.ejb.viewer.MapDataCache@7cd78b2 BLOCKED
com.splwg.oms.ejb.viewer.MapDataCache.getDevice(MapDataCache.java:129)
com.splwg.oms.ejb.viewer.ViewerBean.getMapDevice(ViewerBean.java:686)
com.splwg.oms.ejb.viewer.ViewerBean.getDevice(ViewerBean.java:671)
sun.reflect.GeneratedMethodAccessor186.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:597)
com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
com.oracle.pitchfork.spi.MethodInvocationVisitorImpl.visit(MethodInvocationVisitorImpl.java:34)
weblogic.ejb.container.injection.EnvironmentInterceptorCallbackImpl.callback(EnvironmentInterceptorCallbackImpl.java:54)
com.oracle.pitchfork.spi.EnvironmentInterceptor.invoke(EnvironmentInterceptor.java:42)
com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)

Changes

System was updated to 1.11.0.4.40 recently.

Cause

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