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Troubleshooting the Error Unique Constraint OSM.XPKOM_ORDER_FLOW_COORDINATOR Violated in OSM (Doc ID 2162953.1)

Last updated on MAY 29, 2018

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 and later
Information in this document applies to any platform.


Order creation fails in OSM due to ORA-00001: unique constraint (OSM.XPKOM_ORDER_FLOW_COORDINATOR) violated. Issue is seen in OSM clustered environment during high load and/or during cluster resize (i.e. one or more managed servers joining/leaving cluster).

Failed to create and start the order due to java.lang.RuntimeException: com.mslv.oms.OMSException: ORA-00001: unique constraint (OSM.XPKOM_ORDER_FLOW_COORDINATOR) violated
ORA-06512: at "OSM.OM_WF_API", line 4083
ORA-06512: at "OSM.OM_WF_API", line 4006
ORA-06512: at "OSM.OM_HANDLER_PKG", line 1627
ORA-06512: at "OSM.OM_HANDLER_PKG", line 1663
ORA-06512: at line 1 Nested Exception: ORA-00001: unique constraint (OSM.XPKOM_ORDER_FLOW_COORDINATOR) violated


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