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How to Create New Groups and Organizations to Segregate and Handle Trouble Tickets (Doc ID 2163289.1)

Last updated on OCTOBER 23, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Goal

QUESTION

How to segregate TT visualization and access in Trouble Management ?
Service Providers (field staff) in one group should not have access to TT's in other groups, or have access to other functionalities in MSS, such as Order Management.

Solution

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In this Document
Goal
 QUESTION
Solution
 ANSWER
 Requirements
 1. Create a No-Access Security Group
 2. Create a master  TT Group for the function, under the No-Access group
 3. Create as many child Groups as necessary for the Field Services
 3. Create the infrastructure needed for the above to work properly:
 4. Create Trouble Organizations and Trouble Employees
 5. Create Filters for Trouble Ticket Queue Views
 6. Configuring Users
 7. Enabling access to desired Functional Windows in the Navbar
 8. Configure the My Navbar for each userID
 9. Trouble Ticket Queue window Controls configuration
 10. Trouble Management Module configuration document.
References


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