How to Create New Groups and Organizations to Segregate and Handle Trouble Tickets (Doc ID 2163289.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Goal

QUESTION

How to segregate TT visualization and access in Trouble Management ?
Service Providers (field staff) in one group should not have access to TT's in other groups, or have access to other functionalities in MSS, such as Order Management.

Solution

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