My Oracle Support Banner

Resolving Component Dependency Using Order Scope Causes Server To Throw an Out Of Memory Error Or Crash (Doc ID 2163398.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Communications Order and Service Management - Version 7.3.0.0.0 to 7.3.1.0.0 [Release 7.3.0]
Information in this document applies to any platform.

Symptoms

Customer uses order scope update to update milestones in the order template using a query task. On one particular milestone update, the dependency between two components gets resolved. At this point when processing this milestone in a large order, the servers became very slow. On processing the same milestones (for remaining bundles in the order) the server throws either an out of memory exception or crashes.

Order scope update or the OSM internal code to resolve the dependency is putting a load on the server.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.