Users Unable to Log Into RMB when Provisioned from OIM (Doc ID 2163664.1)

Last updated on NOVEMBER 23, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.3 and later
Information in this document applies to any platform.

Goal

Users are provisioned by OIM for access into RMB 2.3.0.2.0. They either can login successfully for 1 or 2 times and then their login fails or they are never be able to log in.
Users have been added for months without any issue and recently the issue started occurring.
Logs (spl_web.log) show the below errors:

2016-07-07 02:03:43,430 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)']
ERROR (web.common.ServletHelper) User security hash doesn't match for userid 'N79631A', external userid 'N79631A'
- 459920-3398-1 2016-07-07 02:03:43,449 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)']
WARN (web.services.InitializeUserTag) No user profile found for authenticated user='N79631A'
- 459920-3398-1 2016-07-07 02:03:43,470 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)']
ERROR (web.services.InitializeUserInfoTag) Unable to emit user info

The NID profile for these users exist in application as well as in weblogic console and user groups are similar to those of others. Dropping and recreating users do not make any difference.

This article informs why in RMB v2.3.0.2 Users are sometime unable to log into RMB when provisioned from OIM. 

Solution

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