Soft Prompts for Discontinued Items in RTW and RTV Are Present Even If They Are Not Required (Doc ID 2163883.1)

Last updated on JULY 27, 2016

Applies to:

Oracle Retail Store Inventory Management - Version 13.2.4 and later
Information in this document applies to any platform.

Symptoms

As per current Store Inventory Management (SIM) application design, a soft prompt for a discontinued item in a Return to Warehouse (RTW) and a Return to Vendor (RTV) is present in the PC version even if it is not required.

When an item is returned to a warehouse or vendor, the item is not coming back into the store.
Finishers do require a prompt, since the discontinued item will be coming back into the store.
 

Steps to Recreate:

  1. Identify an item which is discontinued for current store 1111.
  2. Navigate to > Shipping/Receiving > Returns > Create.
  3. Client selected Return Type - Warehouse - Warehouse ID: 9999.
  4. Add the item 000786 on return.
  5. Following message appears on the screen: STOP!! This Item is Discontinued and will not be shipped. You MUST click NO to stop this action and continue.      

Changes

 

Cause

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