AMI Request Tool Does Not Refresh When Meter Ping Responds ON (Doc ID 2164036.1)

Last updated on AUGUST 10, 2016

Applies to:

Oracle Network Management for Utilities - DMS - Version to [Release 1.12]
Oracle Utilities Network Management System - Version to [Release 1.12]
Information in this document applies to any platform.


On : version, Web Workspace

The AMI Request Tool does not refresh when a meter ping responds "ON"

1. Had outage event with 3 AMI calls
2. Used TroubleInfo AMI Confirm to ping meter. Screen updated to show ping requested date/time and status OFF
3. AMI Request tool shows event number, ping requested date/time, and 1 queried
4. Checked TroubleInfo AMR Customer list 4 mins later. It was updated to show ping received date/time and status ON
5. Checked AMI Request tool again. It does not refresh to show # Responded = 1
6. There is not refresh Action or Icon

If logs needed, please contact Randy Hron

The AMI Request Tool should be getting dynamically updated.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms