Fm_subscription.so In Patch 21152773 Creates Bad Search Template (Doc ID 2164044.1)

Last updated on AUGUST 19, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.3.1.0.0 [Release 7.3.1]
Information in this document applies to any platform.

Symptoms

On : 7.3.1.0.0 version, Customer Center

fm_subscription.so in <Patch 21152773> Creates Bad Search Template
Since installed this patch, user is unable to view information on the Plan tab in Customer Center in one of the environments. This does not happen when the patch is uninstalled.

ERROR
-----------------------

The CM log reports an error from dm_oracle:



STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Open an account in Customer Center
2. Click the Plan tab.
3. Error occurs


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms