ReSA throws MISSING_TRAN_BIG_GAP Error With POS and OMS Created RTLOG
(Doc ID 2164276.1)
Last updated on APRIL 16, 2020
Applies to:Oracle Retail Sales Audit - Version 14.0 and later
Information in this document applies to any platform.
This article will be updated as official patch information becomes available.
When using Commerce Anywhere, Retail Sales Audit (ReSA) throws a MISSING_TRAN_BIG_GAP error with Order Management System (OMS) and Point of Service (POS) generated RTLOGs for the same store.
Steps to Recreate:
1. Create a customer order from webstore and perform a pickup of that customer order (using SIM) at the physical store.
2. Upload the OMS generated RTLOG (ORD) with TRAN_NO generated by OMS.
3. Upload a second OMS generated RTLOG (ORD) with TRAN_NO having some gap from previous RTLOG TRAN_NO.
4. Notice that a MISSING_TRAN_BIG_GAP error is logged in ReSA.
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