Incorrect User login details displayed in Agile PLM due to caching devices and appliances

(Doc ID 2165361.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

Oracle Agile Product Collaboration - Version and later
Information in this document applies to any platform.


On Agile version and above, after pressing Login button, just see a white screen is shown and if another user logs in, it shows that they are logged in a different user name.

Just see a white screen or another login is shown where they are logged in a different user name.

Login to the application through the Web Client regardless of where or who is being logged in.

The issue can be reproduced at will with the following steps:
1. Install Agile version
2. Changed an IP address and a DNS entry, which affects how browser traffic is directed to our Agile server.
3. Login to the Web Client

The issue has the following business impact:
Due to this issue, users unable to Login to Agile PLM system.


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